Resident Site Manager
The Housing Authority of the City of San Buenaventura
EQUAL OPPORTUNITY EMPLOYER
Resident Site Manager – Westview Village III
Biweekly Salary $1,671.06 –$2,086.93
As an extension of salary compensation, the position includes a rent free, on-site two-bedroom apartment (utilities not included)
(Apartment value placed at $1,923.00 per month based on 2022 Fair Market Rent)
DEFINITION:
Under general supervision provided by the Deputy Director – Property Operations, the Resident Site Manager will be responsible for the overall operations of Westview Village III. The Resident Site Manager will live on-site at Westview Village, which is a Section 42 Low Income Housing Tax Credit project, as a convenience for the employer and is a condition of employment. Follow specific procedures established by the Housing Authority, and its partners, to ensure housing units are rented, maintained, secured, and vacated per contracted agreements, and provide technical and functional direction to support staff. You may also manage other properties as assigned.
ESSENTIAL FUNCTIONS STATEMENT- The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and or skills required. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions. Essential duties may include but are not limited to the following:
- Understand and ensure compliance with all governing regulations, codes and laws. Cooperate with federal, municipal, and community agencies.
- Maintain strong community relations by positive public relations and projecting a strong image of the Housing Authority, the project, and its residents.
- Maintain good tenant relations by prompt courteous and complete response to tenant problems and promote community standards for conduct, housekeeping and property maintenance, and resident grievance procedures.
- Coordinates with other departments, as necessary, to resolve tenant complaints and inquiries and relay information and/or resolution to tenant.
- Ensure compliance with the applicable lease and house rules. Advise new tenants of Residential Rules and Policies and maintaining lease compliance.
- Rent collection includes, following-up with tenants’ payment plans, sending three-day notice to pay or quit. Delivery of rents to main office in a timely manner.
- Conduct annual re-certification, move-ins, move-outs, (filling vacancies in coordination with eligibility staff) and monitor vendor performance.
- Keep supervisor advised of significant operational problems and deviations from the Management Plan in a timely manner.
- Assist in preparation of annual budget, implementation and monitoring of the adopted property budget.
- Prepare initial and follow-up correspondence on all matters relating to the property.
- Maintain records and prepare all required reports and requests for information in a timely, accurate and organized manner, ensuring confidentiality of information.
- Prepare plans and provide for implementation of special administrative projects.
- Issue all legal notices as needed in accordance with established policies, including late rent, damage charges, non-compliance with rules and regulations.
- Prepare and maintain resident files. Schedule recertification reviews to verify resident income and eligibility.
- Make certain the building is constantly prepared for all inspections from outside monitors (e.g. HUD, City, County, TCAC)
- Make every effort to maintain 100% occupancy of building at all times and abide by the Affirmative Fair Housing Marketing Plan.
- Conduct inspection of units at least annually, determine and assess the need for maintenance and repairs, initiate maintenance work orders, counsel residents regarding problems, concerns and violations, as appropriate, perform follow-up tasks, determine financial responsibility for the work performed, generate and mail tenant charge letters.
- Continually inspect the property and grounds weekly; generate work orders and perform follow-up.
- Oversees safety and risk management programs established. Report any risks and/or violations.
- Be available during Agency business hours to meet client needs, coordinate with co-workers, oversee contract workers, attend face-to-face meetings, and handle day-to-day operations necessary for the position.
QUALIFICATIONS:
Knowledge of:
- The eligibility requirements and the administrative requirements of a variety of affordable housing programs, including tax credits.
- Methods and techniques of client interviewing and counseling.
- Local social services agencies and appropriate contacts.
- Calculating figures and amounts such as interest, totals, and percentages. Ability to apply the basic concepts of math and bookkeeping.
- A sound working knowledge of the principles and practices of budget development, and business management.
Ability to:
- Effectively interview and gather, record, and correctly evaluate data. Correctly interpret rules and regulations for agency staff, tenants, and the general public.
- Appropriately advise, motivate, and assist program participants, and develop a sense of community.
- Initiate and answer correspondence independently.
- Organize and prioritize work effectively, meet required deadlines, and accommodate change.
- Maintain accurate and systematic record and maintain confidentiality.
- Function effectively in diverse cultural settings.
- Maintain a sense of surroundings to assure personal safety.
- Resolve practical problems and deal with a variety of concrete variables in situations where only limited information exists.
- Exercise initiative and independent judgment in the absence of supervision. Demonstrate quality customer services, good business sense, and creativity.
- Prepare clear, concise recommendations and reports.
- Maintain the mental capacity to make sound judgments and the physical capacity to effectively perform the duties as assigned.
- Work under pressure and with minimum supervision as necessary.
- Establish and maintain effective working relationships with those contacted in the course of work by providing service courteously and tactfully.
- Communicate clearly and concisely, both orally and in writing.
- Operate a personal computer using various Windows-based applications and related programs, including standard, as well as proprietary software. Operation of standard office equipment.
EDUCATIONAL/CERTIFICATION REQUIREMENTS:
Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be:
- High School diploma and;
- College course work or a college degree is preferred; and,
- Prefer at least (2) two years’ experience in on-site property management in the affordable housing arena, especially with tax credit properties.
- Preferred Certificates: Tax Credit, Property Management, and Business Administration.
PHYSICAL DEMANDS ON THE POSITION: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions (may) require maintaining physical condition necessary for sitting and standing for prolonged periods of time in an indoor office environment. Must have vision to read printed material and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must stoop, kneel, reach, stretch, bend, pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 – 50 lbs. with the use of proper equipment. Have excellent hand strength and the manual dexterity to operate keyboard equipment.
Special Requirements:
- Must have access to an automobile or other means of transportation, when and if required to travel on Housing Authority business.
- Bilingual skills in English and Spanish are desirable.
- Able to work overtime as needed.
- Must possess current automobile insurance in accordance with California law and, a valid California driver’s license, including a driving record acceptable to the Housing Authority insurance Company.
- Must be insurable by the Housing Authority’s insurance carriers.
- Provide proof of US citizenship or, if an alien, either lawful admission for permanent residence or authorization for appropriate work by the Immigration and Naturalization Service.
MUST SUBMIT A COMPLETED APPLICATION, AND IF OFFERED THE POSITON, YOU MUST SUBMIT A DISCLOSURE FORM, AND DRIVER RECORD FORM TO BE CONSIDERED FOR POSITION
FILING DEADLINE - Open until filled