STUDENT SUPPORT SPECIALIST II 00027153
Missouri University of Science & Technology
Rolla, MO
Full-time
Education
Posted on April 12, 2024
Hiring Department
Student Support and Community Standards
Job Description
This position will assist students in obtaining student support services. Serve as a primary point of contact for students, this position will provide information on services and processes. The candidate will use the department's data management system (Maxient) and the EdSights chatbox platform, prepare weekly, monthly, and annual data reports. Other duties include identifying, troubleshooting, and resolving day-to-day problems, assisting with website updates, and gathering results.
Job Functions:
- Contribute to the overall strategic goals of the department
- Provide office support to Vice Chancellor for Student Affairs staff
- Serve as the main point of contact and liaison for internal and external constituents
- Primary user of Maxient data management and Edsights chatbox platform systems and related procedures
- Collect, analyze, and organize data to create reports, presentations, and summaries
- Oversee and/or manage supplies and office equipment
- Assist in the hiring and onboarding process for staff and student employees
- Share office coverage with Executive Assistant
- Other responsibilities and job duties as designated by the department
A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
- Proficiency with Microsoft Office, Teams, Outlook, PeopleSoft, or similar software
- Exceptional interpersonal skills and customer service philosophy reflecting courtesy and a cooperative attitude
- Strong team contributor who fosters a collaborative and results-oriented work environment
- Strong attention to detail, coupled with effective multitasking abilities
- Experience in data management systems
- Proficiency with producing standard, ad-hoc, and analytic reports
The anticipated hiring range for this position has been established as $16.82 to $17.63 hourly.
Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Grade: GGS 7
University Title: Student Support Specialist II # 00027153
To review the University of Missouri's Staff Compensation Structure you can view theJob Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Deadline
Applications will be accepted until this position is filled.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call Human Resources at 573-341-4241.
To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.
