Director of Continuing Education

Northern Arizona University Flagstaff, AZ Full-time Education

Posted on May 14, 2024

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Director of Continuing Education

Location: Workforce Development
Regular/Temporary: Regular
Job ID: 607837
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

This position is available to work on-site or hybrid at either the Flagstaff Mountain campus or North Valley campus in Phoenix, AZ with or without accommodation.
This position is posted as Director of Continuing Education, which is a working title. The NAU system title for this position is Director, Business & Educational Partnerships.

Job Description

The Director will manage the Office of Continuing Education (CE) and provide coordinated leadership under the Office of Workforce Development for Northern Arizona University's continuing education programs to provide non-credit instruction for business and industry training, professional development courses, workforce development, personal enrichment, youth camps, and public service programming.

Based in educational innovation and driven to engaging new and diverse market advances, the Director will enhance and expand continuing education locally, regionally, and internationally. The position will work in a highly collaborative environment and lead the development, maintenance, and refinement of continuing education programing at NAU. The Director will work with multiple college areas/departments, meet enrollment goals, and manage curriculum development in multiple content areas. Northern Arizona University has historically offered non-credit courses through various departments and is centralizing the management and oversight for our growing program under the direction of this position and the Office of Workforce Development.

The Director collaborates with the Office of Workforce Development team to conduct high level research and produce complex workforce and market analysis reports for the University. The position also manages processes and workflow for strategies like badging, micro-credentials, and prior learning assessment for the University.

Communication, Sales, Partnerships - 35%

Collaborates with Office of Workforce Development team to develop business, industry, educational, and agency partnerships.
Furthers partnership conversations and communications and builds relationships, internally and externally.
Receives workforce analysis report requests from Deans and Curriculum and Assessment and holds stakeholder meetings with Deans and faculty to determine needs.
Identifies and facilitates innovative solutions for expanding the Academic and Workforce Alliances presence in the University community, work across the campus to capture opportunities to enhance the experience of students and instructors and provide leadership and direction for the continuing education efforts.
Engages businesses with training solutions and nurtures relationships to expand and develop the sales of custom training solutions.
Develops custom training proposals and pricing for external partners and after approval presents proposals to clients/partners.

Program and Project Management - 25%

Manages projects, including engaging with stakeholders, organizing tasks, negotiating with stakeholders, setting costs and budgets, determining roles and responsibilities, soliciting and gaining approvals, and ensuring completion of tasks.
Oversees planning and implementation for related CE technology like Canvas, Canvas Catalog, and Transact.
Assists with coordinating academic badging through the provost's office.
Coordinates academic processes along with leadership and ensures compliance with the necessary documentation and accreditation processes.
Ensures compliance with all applicable laws, regulations, and accrediting bodies.
Creates enrollment projections, processes, and logistics.
Develops internal Memorandums of Understanding and addendums with the Colleges and gains approvals.
Develops budget proformas for partnerships and all CE programs and communicates with partner units regarding budget implementation and faculty hiring.
Generates revenue above expenditures to cover all operational costs and to contribute funds to support other key university functions.

Strategic Planning - 15%

Drives the creation, development, and execution of a diverse offering of programs.
Develops, adapts, and oversees financial processes for Continuing Education within a system of change.
Determines strategies for growth, evaluates internal processes, and establishes standards that lead to high quality programing.
Creates and oversees a comprehensive marketing plan for CE and implements it in collaboration with others and University Marketing.
Establishes, recommends, and implements, as approved, the strategic programmatic plan for future growth.
Oversees a CE registration site in collaboration with the Information Technology Services team. Approves of all related course offerings and sets standards for engaging potential instructors.
Designs and promotes continuous improvement processes.
Plans, coordinates, monitors, evaluates, and supervises all aspects of courses and programs to ensure that curriculum standards and best practices of educational delivery are maintained and that all courses and programs run smoothly.

Supervision - 10%

Supervises one full-time employee.
Directs department staff to complete assignments and ensures efficient operation of services.
Evaluates team performance.
Monitors outputs of completed work for quality and effectiveness.
Prioritizes schedules and projects.
Fosters an environment that embraces diversity, integrity, trust, and respect.

Research, Writing, and Reporting - 10%

Conducts workforce and market analysis research as needed. Compiles and writes qualitative and quantitative reports and documents.
Conducts research on Prior Learning Assessment, micro-credentials, badging, and related higher education strategies, and produces reports.
Manages the Education Advisory Board (EAB) queue. Works with EAB and Hanover to request and approve reports that inform University curriculum planning.

Other - 5%

Represents the department at outside events and activities related to the program; serves on boards and committees, as needed.
Performs other duties as assigned.

Minimum Qualifications

Bachelor's degree in a relevant field.
5-7 years of relevant experience demonstrating success in leading, implementing, and evaluating innovative, sustainable education programs.
3-5 years of program management experience.
Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

Continuing education or professional education and training administration experience.
Experience working in a higher education institution.
Master's or doctorate degree.
Experience conducting qualitative or quantitative research and writing complex reports and papers.
Experience with developing and managing budgets.
Experience with developing Memorandums of Understanding.

Knowledge, Skills, & Abilities

Knowledge

Advanced knowledge of practices, developments and techniques used in area of expertise.
Knowledge of common program management tactics.
Knowledge of industry trends in higher education.

Skills

Project management skills.
Financial planning and goal development skills.
Conflict resolution and customer service skills.
Planning, organizing, directing, and facilitating skills.

Abilities

Communicates effectively.
Conducts research and writes complex reports.
Manages relationships.
Analyzes complex situations/problems, anticipates issues, and makes well-reasoned, sound decisions.
Uses impartial judgement, diplomacy and equity while working with various stakeholders.
Balances competing priorities.
Handles difficult and stressful situations with professional composure.
Manages and drives change.
Promotes a diverse, inclusive environment.
Ability to work occasional evenings and weekends.
Ability to travel locally and throughout the state.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Anticipated salary range is $95,809 - $119,761. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

June 10, 2024 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=607837&PostingSeq=1

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