Information Technology Associate 9
Tennessee Technological University
Cookeville, TN
Full-time
Information Services / Technology (IT)
Posted on May 22, 2023
Position Information
Position Information
Position Number
417080
Working Title
Information Technology Associate 9
Job Title
Information Technology Assoc 9
Department
Information Technology Admin
Job Type
Full-Time
Job Purpose
The purpose of this position is to provide extended first-tier support to faculty, staff, and students. This entails troubleshooting problems via phone, email, or walk-in contacts, and includes diagnosis of problems with hardware and software. Also included are: setup and installation of systems aligned with TTU ITS standards and policies, account maintenance, and technical documentation. This position must have an extended knowledge of applications and operating systems beyond typical first-tier support (such as our trained student workers). During times of low ticket volume, may be temporarily assigned to other duties within Academic & Client Technologies (ACT).
Tennessee Tech is an Equal Opportunity/Affirmative Action employer.
Essential Functions
A Bachelor's degree (or equivalent university credit hours) from an accredited institution OR 60 university credit hours AND five years relevant experience. Demonstrated excellence in communications and interpersonal skills, organizational skills, and attention to details. In-depth technical knowledge of Windows and Mac OS X operating systems, as well as application software (including work processing, spreadsheets, databases, Internet browsers, and email clients).
Preferred Qualifications
Experience providing technical support in a higher education environment. Advanced technical knowledge of Mac OS X and Windows, multimedia equipment, instructional technology tools, and hardware. Experience with enterprise-level remote deployment tools.
Work Hours
Typical hours are Monday – Friday, 8AM – 4:30PM.
Compensation and Benefits
Salary
Commensurate with education and experience; Clerical and Support Pay Grade 11.
Benefits Information
Tennessee Tech offers competitive benefit packages. Benefits include the initial accumulation of one vacation day per month and one sick leave day per month, and thirteen (13) University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.
Posting Details
Posting Date
05/19/2023
Deadline Date
05/29/2023
Special Instructions to Applicants
Applicants will be required to electronically upload a cover letter, resume, copy of transcripts (official transcripts required upon hire), and complete contact information for three professional references at time of application. References will be contacted at a later date. Submission of materials is the applicant's responsibility. Applications without all required materials are incomplete and will not be considered.
Applicant Documents
Required Documents
Required fields are indicated with an asterisk (*).
Position Information
Position Number
417080
Working Title
Information Technology Associate 9
Job Title
Information Technology Assoc 9
Department
Information Technology Admin
Job Type
Full-Time
Job Purpose
The purpose of this position is to provide extended first-tier support to faculty, staff, and students. This entails troubleshooting problems via phone, email, or walk-in contacts, and includes diagnosis of problems with hardware and software. Also included are: setup and installation of systems aligned with TTU ITS standards and policies, account maintenance, and technical documentation. This position must have an extended knowledge of applications and operating systems beyond typical first-tier support (such as our trained student workers). During times of low ticket volume, may be temporarily assigned to other duties within Academic & Client Technologies (ACT).
Tennessee Tech is an Equal Opportunity/Affirmative Action employer.
Essential Functions
- Performing advanced troubleshooting of hardware and/or software issues for faculty, staff, and students to resolve calls in one-stop.
- Performing advanced hardware or software installations for faculty, staff, and students
- ITS technical documentation (public and internal)
- Providing assistance to patrons walking up for technology checkout assistance and lab patrol maintenance.
- Supervising and training student workers to provide lower-level support to
faculty, staff, and students
A Bachelor's degree (or equivalent university credit hours) from an accredited institution OR 60 university credit hours AND five years relevant experience. Demonstrated excellence in communications and interpersonal skills, organizational skills, and attention to details. In-depth technical knowledge of Windows and Mac OS X operating systems, as well as application software (including work processing, spreadsheets, databases, Internet browsers, and email clients).
Preferred Qualifications
Experience providing technical support in a higher education environment. Advanced technical knowledge of Mac OS X and Windows, multimedia equipment, instructional technology tools, and hardware. Experience with enterprise-level remote deployment tools.
Work Hours
Typical hours are Monday – Friday, 8AM – 4:30PM.
Compensation and Benefits
Salary
Commensurate with education and experience; Clerical and Support Pay Grade 11.
Benefits Information
Tennessee Tech offers competitive benefit packages. Benefits include the initial accumulation of one vacation day per month and one sick leave day per month, and thirteen (13) University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.
Posting Details
Posting Date
05/19/2023
Deadline Date
05/29/2023
Special Instructions to Applicants
Applicants will be required to electronically upload a cover letter, resume, copy of transcripts (official transcripts required upon hire), and complete contact information for three professional references at time of application. References will be contacted at a later date. Submission of materials is the applicant's responsibility. Applications without all required materials are incomplete and will not be considered.
Applicant Documents
Required Documents
- Cover Letter
- Resume
- Transcripts
- List of References
- Transcripts 2
- Transcripts 3
- Other Documents
- Other Documents 2
- Other Documents 3
- Licenses/Certs
Required fields are indicated with an asterisk (*).
- * Do you have a Bachelor's degree (or equivalent university credit hours) from an accredited institution OR 60 university credit hours AND five years relevant experience?
- Yes
- No
- * How did you hear about this job opportunity?
(Open Ended Question)