Patient Relations Assistant/OnCall--Chandler Emergency Department
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on May 13, 2024
Posting Details
Posting Details
Job Title
Patient Relations Assistant/OnCall--Chandler Emergency Department
Requisition Number
DU12150
Department Name
H3020:Admitting and Registration Services
Work Location
Lexington, KY
Salary Range
16.20
Type of Position
Staff
Position Time Status
On Call
Required Education
High School/ GED
Required Related Experience
3 1/2 years of related education/experience.
Required License/Registration/Certification
N/A
Physical Requirements
Requires periods of sitting, standing, and walking. May require lifting/pushing/carrying objects up to 25 pounds.
Shift
Positions available are 12.5 hour shifts. Three consecutive 12.5 shifts working followed by 4 days/evenings off.
Shifts available:
6:45a – 7:15 p
6:45p – 7:15a
Hires will be cross-trained for both Chandler, Good Samaritan and EmPATH ED Registration areas.
On-call staff may have the opportunity to advance to a full time position if desired. On-call positions is a great way to get your foot in the door at UKHC ED Registration Department. Possibilities are unlimited.
Job Summary
Position includes the following:
- Arriving and Updating/Registration of Emergency Department patients
-Copay/payment collection at time of service
-Customer Service
Skills / Knowledge / Abilities
High level of keyboarding accuracy and attention to detail. Ability to maintain calm during stressful situations and provide excellent customer service. Ability to effectively prioritize work. Must have schedule flexibility.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Prior patient registration experience preferred. Customer service background such as retail, call center, hospitality, etc., also very helpful.
Deadline to Apply
06/10/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Relations Assistant/OnCall--Chandler Emergency Department
Requisition Number
DU12150
Department Name
H3020:Admitting and Registration Services
Work Location
Lexington, KY
Salary Range
16.20
Type of Position
Staff
Position Time Status
On Call
Required Education
High School/ GED
Required Related Experience
3 1/2 years of related education/experience.
Required License/Registration/Certification
N/A
Physical Requirements
Requires periods of sitting, standing, and walking. May require lifting/pushing/carrying objects up to 25 pounds.
Shift
Positions available are 12.5 hour shifts. Three consecutive 12.5 shifts working followed by 4 days/evenings off.
Shifts available:
6:45a – 7:15 p
6:45p – 7:15a
Hires will be cross-trained for both Chandler, Good Samaritan and EmPATH ED Registration areas.
On-call staff may have the opportunity to advance to a full time position if desired. On-call positions is a great way to get your foot in the door at UKHC ED Registration Department. Possibilities are unlimited.
Job Summary
Position includes the following:
- Arriving and Updating/Registration of Emergency Department patients
-Copay/payment collection at time of service
-Customer Service
Skills / Knowledge / Abilities
High level of keyboarding accuracy and attention to detail. Ability to maintain calm during stressful situations and provide excellent customer service. Ability to effectively prioritize work. Must have schedule flexibility.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Prior patient registration experience preferred. Customer service background such as retail, call center, hospitality, etc., also very helpful.
Deadline to Apply
06/10/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How much direct experience do you have using a computer (e.g. keyboarding, data entry, and e-mail)?
- None
- More than 0, up through 2 years
- More than 2 years, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * How many years of paid work experience do you have in a customer service position?
- None
- More than 0, through 1 year
- More than 1 year, through 3 years
- More than 3 years, through 5 years
- More than 5 years
- * Please list the hours, days, and shifts you are available to work.
(Open Ended Question) - * Which of the following best describes your years of experience in patient registration?
- None
- More than 0, less than 1 year
- More than 1 year, less than 2 years
- More than 2 years, less than 3 years
- More than 3 years
- * Describe how your skills and experience make you a good fit for this position.
(Open Ended Question)
Required Documents
- Resume
- Cover Letter
