Patient Relations Assistant/UKHC
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on May 24, 2023
Posting Details
Posting Details
Job Title
Patient Relations Assistant/UKHC
Requisition Number
RE39981
Working Title
Patient Relations Assistant - Comprehensive Breast Care Ctr Clinic
Department Name
M3030:Cancer Clinic Services
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
None
Physical Requirements
High level of concentration and mental attention, requires handling light weight objects up to 10lbs, standing and walking, and requires sitting for long periods of time.
Shift
Day Shift. Monday through Friday.
Job Summary
The department of Cancer Clinic Services is seeking a Patient Relations Assistant to check patients in and check patients out, schedule patient appointments, answer phones, and triage patients to ensure they are connected with the proper staff. Will work with cash collections, schedule ancillary services, obtain pre-certifications, and correct registration of patients in the system.
Verify insurance and demographic data, reconcile end of day process, provide excellent customer service, and monitor wait times and expectations. Resolve patient complaints in an empathetic and timely fashion, provide teamwork and leadership to prevent and resolve service failure process problems.
This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medicare and Medicaid Services ( CMS). Therefore, all individuals hired into this position must comply with the federal CMS mandate issued in March of 2022. This mandate requires all new hires to provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. Start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities
The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate's degree with 4 or more years related experience preferred.
Deadline to Apply
05/30/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Relations Assistant/UKHC
Requisition Number
RE39981
Working Title
Patient Relations Assistant - Comprehensive Breast Care Ctr Clinic
Department Name
M3030:Cancer Clinic Services
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
None
Physical Requirements
High level of concentration and mental attention, requires handling light weight objects up to 10lbs, standing and walking, and requires sitting for long periods of time.
Shift
Day Shift. Monday through Friday.
Job Summary
The department of Cancer Clinic Services is seeking a Patient Relations Assistant to check patients in and check patients out, schedule patient appointments, answer phones, and triage patients to ensure they are connected with the proper staff. Will work with cash collections, schedule ancillary services, obtain pre-certifications, and correct registration of patients in the system.
Verify insurance and demographic data, reconcile end of day process, provide excellent customer service, and monitor wait times and expectations. Resolve patient complaints in an empathetic and timely fashion, provide teamwork and leadership to prevent and resolve service failure process problems.
This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medicare and Medicaid Services ( CMS). Therefore, all individuals hired into this position must comply with the federal CMS mandate issued in March of 2022. This mandate requires all new hires to provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. Start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities
The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate's degree with 4 or more years related experience preferred.
Deadline to Apply
05/30/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have experience with customer service in an academic or other professional setting where it was necessary to interact with the public by phone and/or in-person?
- Yes
- No
- * Please choose the answer that best describes your years of paid, full-time employment experience with oncology patients.
- None
- More than 0, up through 1 year
- More than 1 year, up through 2 years
- More than 2 years, up through 3 years
- More than 3 years
- * Please describe a situation when you delivered exceptional customer service to resolve a patient or physician complaint.
(Open Ended Question) - * Please indicate your years of paid work experience in customer service.
- None
- More than 0, through 1 year
- More than 1, through 3 years
- More than 3 years
- * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted. I understand that I will be obligated to comply with the COVID-19 vaccination or exemption requirement prior to starting employment at the University of Kentucky.
- Yes
- No
- * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Higher Education Recruitment Consortium (hercjobs.org)
- A Colleague, Friend and/or Family Member
- Careerbuilder.com
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Curriculum Vita
- Cover Letter