Patient Services Coordinator/UKHC
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on April 11, 2024
Posting Details
Posting Details
Job Title
Patient Services Coordinator/UKHC
Requisition Number
RE43063
Working Title
Department Name
H3180:Imaging Services
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
5 yrs
Required License/Registration/Certification
None
Physical Requirements
Working at a computer workstation for extended periods of time. Repetitive motion.
Shift
Primarily day shift. Monday through Friday.
Job Summary
UK Healthcare is seeking a Patient Service Coordinator to support our Radiology Call Center.
This position will be responsible for assisting patients and clinics with coordinating, making, rescheduling and canceling Radiology imaging studies; providing accurate, detailed information regarding test preparation, arrival time and directions; confirming all necessary patient demographic and insurance information; and ensuring available scanner time maximized.
The selected candidate will provide excellent customer service by: providing helpful assistance to both patients and referring clinics; answering all calls in a pleasant and timely manner; calmly and effectively dealing with difficult people and situations; and cheerfully perform repetitive tasks. Qualified candidates will maintain departmental standards for quality and volume, as well as contributes new ideas to improve work practices.
This position will be primarily work remotely and will require a home office set-up. All necessary computer equipment is supplied. Candidate must independently maintain a high speed internet connection.
Skills / Knowledge / Abilities
Excel, Word, PowerPoint skills, strong writing and communication skills, attention to detail, multitasking and flexibility.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate Degree preferred
Deadline to Apply
04/17/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Services Coordinator/UKHC
Requisition Number
RE43063
Working Title
Department Name
H3180:Imaging Services
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
5 yrs
Required License/Registration/Certification
None
Physical Requirements
Working at a computer workstation for extended periods of time. Repetitive motion.
Shift
Primarily day shift. Monday through Friday.
Job Summary
UK Healthcare is seeking a Patient Service Coordinator to support our Radiology Call Center.
This position will be responsible for assisting patients and clinics with coordinating, making, rescheduling and canceling Radiology imaging studies; providing accurate, detailed information regarding test preparation, arrival time and directions; confirming all necessary patient demographic and insurance information; and ensuring available scanner time maximized.
The selected candidate will provide excellent customer service by: providing helpful assistance to both patients and referring clinics; answering all calls in a pleasant and timely manner; calmly and effectively dealing with difficult people and situations; and cheerfully perform repetitive tasks. Qualified candidates will maintain departmental standards for quality and volume, as well as contributes new ideas to improve work practices.
This position will be primarily work remotely and will require a home office set-up. All necessary computer equipment is supplied. Candidate must independently maintain a high speed internet connection.
Skills / Knowledge / Abilities
Excel, Word, PowerPoint skills, strong writing and communication skills, attention to detail, multitasking and flexibility.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate Degree preferred
Deadline to Apply
04/17/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * Do you have experience scheduling in a clinic setting?
- Yes
- No
- * Have you worked with patient insurance, scheduling, and pre-certifications?
- None of the above
- Yes, but only one of the above
- Yes, but only two of the above
- Yes, all three of the above
- * Please select the response that best represents your full years paid, full-time, employment experience in a medical or business call center.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Higher Education Recruitment Consortium (hercjobs.org)
- A Colleague, Friend and/or Family Member
- Careerbuilder.com
- UK Job Fair
- None of the Above
Required Documents
- Cover Letter
- Resume
